First safety check
Answer the safety questionWhat should I do now?
Tell us whether anyone is injured or in immediate danger.This decides whether the next action should be emergency help or accident recording.
← Emergency Mode When the immediate danger has passed · Apabila bahaya segera telah berlalu
Take the next steps, one at a time.
Stay clear of traffic, fire, water and other hazards. Do not return to collect evidence if it is unsafe. If anyone needs urgent help or danger returns, call 999.
Return to emergency helpStep 01 · Only when safe
Scene completeness
Keep a useful record without putting yourself or anyone else at risk.
Scene completeness · Kelengkapan tempat kejadian
Collect only what is safe and relevant.
Skip any item that would place you or another person in danger. This checklist remains on this phone.
Existing road-scene checklist. For other accidents, use the relevant evidence prompts. Vehicle and road items do not apply to every incident.
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Step 02 · Road accidents
Mobile accident check-in
Record the accident location and set the existing road-report reminder when appropriate.
Mobile accident check-in
Confirm the accident. Start a 22-hour reminder.
The reminder uses a two-hour buffer before the stated 24-hour period. It is a personal aid—not an official deadline monitor.
Road accidents only · Kemalangan jalan raya sahaja. This is not a reporting deadline for other accident types. Use the personal incident record and optional personal check-in for other situations.
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Verify the accident location
Use this only at the accident scene. Capturing your position keeps it on this device. The optional station search below sends coordinates only when you separately allow it.
Location is requested only after you tap the button below.
Optional controlled pilot
Share live GPS with authorised AssessClaim staff for up to one hour
This does not contact 999, PDRM or any hospital. It is available only to verified signed-in members and works only while the page can obtain location updates.
The timer stays in this browser. Precise location is sent to AssessClaim only if you select and confirm the controlled pilot. Nothing is submitted to PDRM, 999, a hospital or an insurer.
Accident Command Centre · Pusat Kawalan Kemalangan
Your case steps, in one place.
Your answers stay on this device in this first release. Evidence is uploaded only when you use the private evidence vault.
OnlineSaved on deviceLast saved: Not yet saved
Understand which route to ask about.
This educational guide compares common routes. It does not decide liability, coverage or claim eligibility.
Verify current terms with the insurer or takaful operator. Read Bank Negara Malaysia’s insurance and takaful FAQs.
See what is due and mark what is complete.
Timings are prompts, not extensions or guarantees. Confirm every official and policy deadline yourself.
PDRM states that road accidents must be reported at the nearest police station within 24 hours. Read PDRM guidance.
Prepare the next document when you are ready.
These tools organise your information. They do not submit an official report or make a claim decision.
Build a dated recovery chronology.
Record facts in your own words. Keep original receipts, medical records and employer documents separately.
Dated chronologyNewest entry first
No entries yet. Add the first item when there is something relevant to record.
Stored on this device for offline continuity. Export a copy before clearing browser data or changing phones.
Other situations and useful tools
Find guidance for your accident type.
The road checklist, 22-hour reminder and motor-insurance tools above do not apply to every incident. Your personal record, evidence vault and contact message remain available for any accident type.
Help for every type of accident.
At home, at work, on the road or elsewhere in Peninsular Malaysia, Sabah and Sarawak. Choose the closest situation when it is safe; choose “Other / unsure” if none fits.
Di rumah, di tempat kerja, di jalan raya atau di mana-mana di Semenanjung Malaysia, Sabah dan Sarawak. Pilih situasi yang paling hampir apabila selamat; pilih “Lain-lain / tidak pasti” jika tiada yang sesuai.
Emergency help comes first. Use the Call 999 control above if anyone is injured, trapped or in immediate danger. You do not need to choose a type or complete a form first.
Choosing a type opens guidance and a personal record. It does not send a notification or route an alert to an agency. The existing Emergency Notification control remains available above with its current pilot scope.
Road or transportJalan raya atau pengangkutan
Safety first · Utamakan keselamatan
Stay clear of moving traffic. Describe the road, direction of travel and nearest visible landmark to 999.
Jauhi trafik yang bergerak. Beritahu 999 nama jalan, arah perjalanan dan mercu tanda terdekat yang kelihatan.
Record only when safe · Catat apabila selamat
Time, road conditions, vehicle positions, registration plates, damage and witnesses, only from a safe place.
Masa, keadaan jalan, kedudukan kenderaan, nombor pendaftaran, kerosakan dan saksi, hanya dari tempat selamat.
When safe, follow up · Susulan apabila selamat
Use the existing road-report reminder and motor-insurance tools below. Confirm official reporting requirements with PDRM and your insurer.
Gunakan peringatan laporan jalan raya dan alat insurans motor sedia ada di bawah. Sahkan keperluan laporan rasmi dengan PDRM dan penanggung insurans anda.
Open personal record · Buka rekod peribadi → Existing road-report reminder · Peringatan laporan jalan rayaWorkplace or constructionTempat kerja atau pembinaan
Safety first · Utamakan keselamatan
Keep clear of machinery, unstable structures and restricted areas. Tell 999 the site name and safe access point.
Jauhi mesin, struktur tidak stabil dan kawasan larangan. Beritahu 999 nama tapak dan pintu masuk yang selamat.
Record only when safe · Catat apabila selamat
Task being performed, equipment, employer or contractor, supervisor, witnesses and incident reference.
Tugas yang dilakukan, peralatan, majikan atau kontraktor, penyelia, saksi dan rujukan kejadian.
When safe, follow up · Susulan apabila selamat
Notify the employer or site supervisor when safe. Ask about the workplace incident report and applicable PERKESO process; keep medical and work records.
Maklumkan majikan atau penyelia tapak apabila selamat. Tanya tentang laporan kejadian tempat kerja dan proses PERKESO yang berkenaan; simpan rekod perubatan dan kerja.
Open personal record · Buka rekod peribadi →HomeRumah
Safety first · Utamakan keselamatan
Keep away from the remaining hazard. Tell 999 the address, unit, floor and entrance, including any locked access.
Jauhi bahaya yang masih ada. Beritahu 999 alamat, unit, tingkat dan pintu masuk, termasuk akses yang berkunci.
Record only when safe · Catat apabila selamat
Room, time, activity, appliance or object involved, visible damage and people present.
Bilik, masa, aktiviti, perkakas atau objek yang terlibat, kerosakan yang kelihatan dan orang yang hadir.
When safe, follow up · Susulan apabila selamat
Keep treatment records and receipts. If relevant, contact the property manager, landlord or insurer about their incident process.
Simpan rekod rawatan dan resit. Jika berkaitan, hubungi pengurus hartanah, tuan rumah atau penanggung insurans tentang proses kejadian mereka.
Open personal record · Buka rekod peribadi →Public premises or fallPremis awam atau jatuh
Safety first · Utamakan keselamatan
Avoid the hazard and keep access clear for responders. Describe the building, floor and exact area to 999.
Elakkan bahaya dan pastikan laluan petugas tidak terhalang. Terangkan bangunan, tingkat dan kawasan tepat kepada 999.
Record only when safe · Catat apabila selamat
Surface or defect, warning signs, lighting, time, venue, witnesses and the manager’s incident reference.
Permukaan atau kecacatan, tanda amaran, pencahayaan, masa, premis, saksi dan rujukan kejadian daripada pengurus.
When safe, follow up · Susulan apabila selamat
Notify the venue or building manager. Ask them to preserve relevant CCTV and provide an incident reference; keep your own factual record.
Maklumkan pengurus premis atau bangunan. Minta rakaman CCTV berkaitan disimpan dan dapatkan rujukan kejadian; simpan catatan fakta anda sendiri.
Open personal record · Buka rekod peribadi →Fire or explosionKebakaran atau letupan
Safety first · Utamakan keselamatan
Stay out of smoke, fire and damaged buildings. Do not re-enter to collect belongings or photographs; call 999 from safety.
Jauhi asap, api dan bangunan yang rosak. Jangan masuk semula untuk mengambil barang atau gambar; hubungi 999 dari tempat selamat.
Record only when safe · Catat apabila selamat
Location, time, people believed to be inside and hazards you can describe without returning to danger.
Lokasi, masa, orang yang dipercayai berada di dalam dan bahaya yang boleh diterangkan tanpa kembali ke kawasan bahaya.
When safe, follow up · Susulan apabila selamat
Follow responder instructions about access. Keep any fire-service incident reference and contact the property manager or insurer when safe.
Ikut arahan petugas tentang akses. Simpan rujukan kejadian bomba jika diberikan dan hubungi pengurus hartanah atau penanggung insurans apabila selamat.
Open personal record · Buka rekod peribadi →Water or outdoorsAir, maritim atau aktiviti luar
Safety first · Utamakan keselamatan
Do not enter dangerous water or terrain to attempt a rescue. Tell 999 the last seen location, access point and any boat or trail identifiers.
Jangan memasuki air atau kawasan berbahaya untuk cuba menyelamat. Beritahu 999 lokasi terakhir dilihat, pintu masuk dan pengenalan bot atau denai jika ada.
Record only when safe · Catat apabila selamat
Waterway, beach, pool or trail; last seen time and place; people involved; operator and witnesses.
Sungai, pantai, kolam atau denai; masa dan tempat terakhir dilihat; orang yang terlibat; pengendali dan saksi.
When safe, follow up · Susulan apabila selamat
Follow rescue instructions and notify the activity or vessel operator. Keep rescue references, booking details and medical records.
Ikut arahan menyelamat dan maklumkan pengendali aktiviti atau kapal. Simpan rujukan penyelamatan, butiran tempahan dan rekod perubatan.
Open personal record · Buka rekod peribadi →Electrical or chemicalElektrik atau bahan kimia
Safety first · Utamakan keselamatan
Keep away from exposed cables, electrical equipment and chemical spills. Do not touch someone still in contact with an electrical source. Call 999 and describe the hazard.
Jauhi kabel terdedah, peralatan elektrik dan tumpahan bahan kimia. Jangan sentuh orang yang masih bersentuhan dengan sumber elektrik. Hubungi 999 dan terangkan bahaya.
Record only when safe · Catat apabila selamat
Equipment or substance name, label details already available, time, location and people exposed. Do not handle unsafe items for evidence.
Nama peralatan atau bahan, butiran label yang sudah tersedia, masa, lokasi dan orang yang terdedah. Jangan kendalikan barang berbahaya untuk bukti.
When safe, follow up · Susulan apabila selamat
Follow professional instructions and notify the site or utility operator where relevant. Keep treatment and incident references.
Ikut arahan profesional dan maklumkan pengendali tapak atau utiliti jika berkaitan. Simpan rujukan rawatan dan kejadian.
Open personal record · Buka rekod peribadi →Animal-relatedBerkaitan haiwan
Safety first · Utamakan keselamatan
Keep your distance from the animal; do not chase, catch or handle it for identification. Seek medical help for injuries and call 999 for an emergency.
Jauhkan diri daripada haiwan; jangan kejar, tangkap atau pegang untuk mengenal pastinya. Dapatkan bantuan perubatan bagi kecederaan dan hubungi 999 jika kecemasan.
Record only when safe · Catat apabila selamat
Time, place, animal description seen safely, owner details if known, witnesses and treatment received.
Masa, tempat, gambaran haiwan yang dilihat dengan selamat, butiran pemilik jika diketahui, saksi dan rawatan yang diterima.
When safe, follow up · Susulan apabila selamat
Ask the treating clinician about follow-up. Where relevant, contact the premises manager or local authority about the remaining hazard.
Tanya petugas perubatan tentang rawatan susulan. Jika berkaitan, hubungi pengurus premis atau pihak berkuasa tempatan tentang bahaya yang masih ada.
Open personal record · Buka rekod peribadi →Sports or recreationSukan atau rekreasi
Safety first · Utamakan keselamatan
Stop the activity and alert the organiser or venue staff. Call 999 if anyone is injured, trapped or in immediate danger.
Hentikan aktiviti dan maklumkan penganjur atau petugas premis. Hubungi 999 jika sesiapa cedera, terperangkap atau dalam bahaya segera.
Record only when safe · Catat apabila selamat
Activity, venue, equipment, organiser, conditions, time and witnesses.
Aktiviti, premis, peralatan, penganjur, keadaan, masa dan saksi.
When safe, follow up · Susulan apabila selamat
Ask for the organiser’s incident reference. Keep booking, equipment and treatment records; check any relevant policy with its insurer.
Minta rujukan kejadian daripada penganjur. Simpan rekod tempahan, peralatan dan rawatan; semak polisi berkaitan dengan penanggung insurans.
Open personal record · Buka rekod peribadi →School or childcareSekolah atau pusat jagaan
Safety first · Utamakan keselamatan
Alert responsible staff and get emergency help first. Describe the school or centre, entrance and exact location to 999.
Maklumkan petugas yang bertanggungjawab dan dapatkan bantuan kecemasan dahulu. Terangkan sekolah atau pusat, pintu masuk dan lokasi tepat kepada 999.
Record only when safe · Catat apabila selamat
Time, location, activity, supervising staff, witnesses and the institution’s incident reference. Keep children’s details private.
Masa, lokasi, aktiviti, petugas penyelia, saksi dan rujukan kejadian institusi. Lindungi privasi butiran kanak-kanak.
When safe, follow up · Susulan apabila selamat
Contact the parent or guardian and institution through their normal process. Preserve treatment records and relevant correspondence privately.
Hubungi ibu bapa atau penjaga dan institusi melalui proses biasa mereka. Simpan rekod rawatan dan surat-menyurat berkaitan secara peribadi.
Open personal record · Buka rekod peribadi →Farm or plantationLadang atau perladangan
Safety first · Utamakan keselamatan
Stay clear of machinery, chemicals, animals and confined spaces. Tell 999 the estate or farm, access road and nearest meeting point.
Jauhi mesin, bahan kimia, haiwan dan ruang terkurung. Beritahu 999 nama ladang, jalan masuk dan tempat pertemuan terdekat.
Record only when safe · Catat apabila selamat
Task, equipment or substance, plot or block, employer or operator, time and witnesses.
Tugas, peralatan atau bahan, petak atau blok, majikan atau pengendali, masa dan saksi.
When safe, follow up · Susulan apabila selamat
Notify the farm operator or employer. Keep work and treatment records and ask which workplace or insurance reporting process applies.
Maklumkan pengendali ladang atau majikan. Simpan rekod kerja dan rawatan serta tanya proses laporan tempat kerja atau insurans yang berkenaan.
Open personal record · Buka rekod peribadi →Poisoning or substance exposureKeracunan atau pendedahan bahan
Safety first · Utamakan keselamatan
Call 999 for an emergency. For poison information, contact the National Poison Centre; tell professionals what substance may be involved and follow their instructions.
Hubungi 999 jika kecemasan. Untuk maklumat racun, hubungi Pusat Racun Negara; beritahu profesional bahan yang mungkin terlibat dan ikut arahan mereka.
Record only when safe · Catat apabila selamat
Substance or product name if known, exposure time and route, symptoms observed and label information already available. Do not guess quantities.
Nama bahan atau produk jika diketahui, masa dan cara pendedahan, gejala yang diperhatikan dan maklumat label yang tersedia. Jangan teka kuantiti.
When safe, follow up · Susulan apabila selamat
Keep treatment and poison-advice references. The National Poison Centre’s information line has limited hours; do not delay 999 for an emergency.
Simpan rujukan rawatan dan nasihat racun. Talian maklumat Pusat Racun Negara mempunyai waktu operasi terhad; jangan tangguhkan panggilan 999 jika kecemasan.
National Poison Centre: 04-6536 999
Mon–Fri 8am–10pm; weekends/public holidays 8am–5pm (Malaysia time). Call 999 for emergencies.
Flood, landslide or other disasterBanjir, tanah runtuh atau bencana lain
Safety first · Utamakan keselamatan
Follow official evacuation instructions. Avoid floodwater, unstable slopes and damaged power lines; do not return for evidence.
Ikut arahan pemindahan rasmi. Elakkan air banjir, cerun tidak stabil dan talian elektrik rosak; jangan kembali untuk mendapatkan bukti.
Record only when safe · Catat apabila selamat
Location, time, people needing help, safe access information, evacuation centre and damage visible from safety.
Lokasi, masa, orang yang memerlukan bantuan, maklumat akses selamat, pusat pemindahan dan kerosakan yang kelihatan dari tempat selamat.
When safe, follow up · Susulan apabila selamat
Follow current NADMA and local-authority instructions. Keep evacuation or assistance references and document losses only when return is permitted.
Ikut arahan semasa NADMA dan pihak berkuasa tempatan. Simpan rujukan pemindahan atau bantuan dan rekod kerugian hanya apabila dibenarkan pulang.
Open personal record · Buka rekod peribadi →Rail or public transportRel atau pengangkutan awam
Safety first · Utamakan keselamatan
Alert transport staff and follow their emergency instructions. Stay off tracks and restricted areas. Tell 999 the station, platform, service or vehicle identifier.
Maklumkan petugas pengangkutan dan ikut arahan kecemasan mereka. Jauhi landasan dan kawasan larangan. Beritahu 999 stesen, platform, perkhidmatan atau pengenalan kenderaan.
Record only when safe · Catat apabila selamat
Operator, service or route, station, carriage or vehicle, time, ticket and witnesses.
Pengendali, perkhidmatan atau laluan, stesen, gerabak atau kenderaan, masa, tiket dan saksi.
When safe, follow up · Susulan apabila selamat
Request the operator’s incident reference and keep tickets, correspondence and treatment records. Road-vehicle incidents may also need the road workflow.
Minta rujukan kejadian pengendali dan simpan tiket, surat-menyurat dan rekod rawatan. Kejadian kenderaan jalan raya mungkin juga memerlukan aliran kerja jalan raya.
Open personal record · Buka rekod peribadi →Aviation or airportPenerbangan atau lapangan terbang
Safety first · Utamakan keselamatan
Alert crew or airport staff and follow their emergency instructions. Outside staffed areas, call 999 and give the precise location you can describe safely.
Maklumkan kru atau petugas lapangan terbang dan ikut arahan kecemasan mereka. Di luar kawasan berpetugas, hubungi 999 dan berikan lokasi tepat yang boleh diterangkan dengan selamat.
Record only when safe · Catat apabila selamat
Airline or operator, flight, airport or location, time, booking details and witnesses.
Syarikat penerbangan atau pengendali, penerbangan, lapangan terbang atau lokasi, masa, butiran tempahan dan saksi.
When safe, follow up · Susulan apabila selamat
Keep the operator’s incident reference, travel documents and treatment records. Confirm the applicable reporting and insurance process with the responsible organisation.
Simpan rujukan kejadian pengendali, dokumen perjalanan dan rekod rawatan. Sahkan proses laporan dan insurans yang berkenaan dengan organisasi bertanggungjawab.
Open personal record · Buka rekod peribadi →Other / unsureLain-lain / tidak pasti
Safety first · Utamakan keselamatan
You do not need to identify the accident type before calling 999. Describe where you are, what happened and the danger you can see.
Anda tidak perlu mengenal pasti jenis kemalangan sebelum menghubungi 999. Terangkan lokasi, apa yang berlaku dan bahaya yang dilihat.
Record only when safe · Catat apabila selamat
Time, place, people involved, what you directly observed, witnesses, treatment and any official reference. Leave uncertain details unknown.
Masa, tempat, orang terlibat, pemerhatian anda sendiri, saksi, rawatan dan rujukan rasmi jika ada. Jangan isi butiran yang tidak pasti.
When safe, follow up · Susulan apabila selamat
Ask the responder, treating clinician or responsible organisation which follow-up process applies. Keep your record and supporting documents.
Tanya petugas kecemasan, petugas perubatan atau organisasi bertanggungjawab tentang proses susulan yang berkenaan. Simpan rekod dan dokumen sokongan.
Open personal record · Buka rekod peribadi →Malaysian official information · Maklumat rasmi Malaysia
Contact details and general safety sources checked on 24 September 2026. Follow the emergency operator’s instructions for the actual situation. These links are references; AssessClaim does not submit reports through them.